Contact Us
Have a question about a timepiece, your order, or after-sales service? Our team is here to help.
Email us
For product advice, order updates, returns, and warranty support.
Chat with us
Select the chat icon at the bottom right of the website to send us a message.
If we are offline, leave your message and email address so we can get back to you.
When you can expect a reply
During support hours: We aim to reply within 2 hours.
At all other times, including weekends: We aim to reply within 24 hours.
Support hours: Monday–Friday, 9:00 AM–6:00 PM, Hong Kong time (UTC+8).
View support hours in U.S. time zones
During U.S. daylight saving time
Sunday–Thursday: 6:00 PM–3:00 AM PT / 9:00 PM–6:00 AM ET.
During U.S. standard time
Sunday–Thursday: 5:00 PM–2:00 AM PT / 8:00 PM–5:00 AM ET.
Each overnight support shift ends the following morning.
Help us assist you
For order or after-sales questions, please include your order number and watch model, if available. For a product issue, you can email us photos or a short video.
Company information
FIYTA HONG KONG LIMITED
33 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
For returns or repairs, please contact our team for instructions before sending your watch.
@fiyta.global
