Warranty Policy

Last Updated: September 16, 2026

FIYTA is committed to the quality and reliability of its timepieces.
Watches purchased through the official FIYTA online store are covered by a 5-year warranty, subject to the terms and conditions below.

1. Warranty Period

The FIYTA warranty period is 5 years from the date of purchase for eligible watches purchased through the official FIYTA online store.
Please retain your order confirmation, receipt, or other proof of purchase.

2. What the Warranty Covers

The warranty covers defects in materials or workmanship that arise during the applicable warranty period, subject to the exclusions and conditions described below.
If a warranty issue is confirmed, FIYTA may, at its discretion and subject to applicable law:

• Repair the watch;
• Replace applicable components;
• Provide another appropriate warranty remedy.

The specific remedy will depend on the nature of the issue, availability of parts, and applicable law.

3. Warranty Claim

To request warranty service, please contact FIYTA Customer Service.
Please provide:

• Order number or proof of purchase.
• Watch model or reference number.
• Description of the issue.
• Photos or videos of the watch, where applicable.

Our service team may request additional information to evaluate the warranty claim.

4. Warranty Exclusions

Unless otherwise required by applicable law, the warranty does not cover damage or issues resulting from:

• Normal wear and tear.
• Accidental damage.
• Impacts or physical damage.
• Improper use or handling.
• Failure to follow the user manual or care instructions.
• Unauthorized repairs.
• Unauthorized modifications or alterations.
• Damage caused by chemicals, solvents, cosmetics, or other external substances.
• Damage resulting from use outside the watch’s specified operating conditions.
• Cosmetic deterioration resulting from normal use.

5. Water Resistance

Water resistance is specific to each watch model.
Water resistance may diminish over time due to aging of seals, impacts, or other factors.
Please follow the water-resistance rating and care instructions applicable to your specific watch.
Water-related damage is subject to the applicable warranty terms and the specifications of the individual model.

6. Unauthorized Repairs

We recommend contacting FIYTA or an authorized service provider before arranging any repair.
Unauthorized repairs, modifications, or alterations may affect warranty coverage.

7. Warranty and Returns

The FIYTA 5-year warranty is separate from the 30-day return policy.
The Returns & Exchanges Policy applies to eligible product returns, while this Warranty Policy applies to eligible warranty claims.

8. Statutory Consumer Rights

This Warranty Policy does not exclude or limit any statutory rights, guarantees, warranties, or remedies that cannot legally be excluded or limited under applicable law.

9. Warranty Service Process

To request warranty or after-sales service, please follow the steps below:

Step 1 — Contact FIYTA Customer Service
Please contact FIYTA Customer Service and provide the following information:

• Order number
• Watch model
• Description of the issue
• Photos or videos of the issue, if applicable

Step 2 — Warranty Review
Our Customer Service team will review the information provided and determine whether the issue may be covered under the FIYTA Warranty. Additional information or photos may be requested if necessary.

Step 3 — Return Instructions
If the watch needs to be returned for inspection or service, FIYTA will provide you with specific return instructions and the authorized return address.
Do not send your watch to any address that has not been provided or confirmed by FIYTA.

Step 4 — Inspection and Service
Once the watch is received, it will be inspected by FIYTA or an authorized service center. If the issue is confirmed to be covered under the warranty, FIYTA will arrange the applicable warranty service in accordance with the Warranty Policy.

Step 5 — Service Completion and Return
After the inspection or service is completed, FIYTA will arrange the return of the watch and provide tracking information where available.

For warranty or after-sales service, please contact FIYTA Customer Service at support@fiyta.com.