Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fiytaofficial@gmail.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it. After 48 hours from delivery, the product will be considered received in good condition. Thank you for your prompt inspection and understanding.

Please note that we only accept returns that meet our Return Conditions and do not fall under the Return Exceptions listed below.

1. Non-Quality Related Returns
   Returns for customer-related reasons (e.g., change of mind, wrong order, found a better price, or item not as expected) may be requested within thirty (30) calendar days from the date of receipt (as shown on the courier’s proof of delivery). The customer is responsible for return shipping costs.
   
2. Quality Related Returns
   Returns for quality issues must be requested within 48 hours, return shipping will be covered by us. Damage due to misuse, third-party repairs, modifications, or human factors is not considered a quality issue.

3. Other Situations

   If the product has been shipped and a tracking number is assigned, but you haven’t received it yet and wish to cancel, you must still follow standard return procedures based on the actual delivery status. Return shipping will be at your expense.

If tracking shows “delivered” but you have not received the item, you need to contact us within 72 hours via fiytaofficial@gmail.com to discuss next steps.

Return Conditions

To be eligible for return, items must:

Be returned within the specified return period.

Be in original condition: unused, unaltered, free of stains or makeup, and with no impact on resalability.

Include original packaging (including plastic bags or boxes). Do not affix labels or tape directly on the watch box—place it inside another shipping box or pouch. All accessories, manuals, tags, and labels must be intact.

Include any free gift(s) received in the original condition. If gifts cannot be returned, we may charge their specified value.

Return Exceptions

Returns are NOT accepted under the following circumstances:

Items not purchased from fiyta-watches.com.

Customized or personalized products.

Products that have been used, repaired by a third party, damaged, or are not in resalable condition.

Missing e-invoice or order number.

Returns outside the allowed return window.

Other situations where the consumer is not entitled to return under applicable law or this policy.

Exchanges
We currently do not offer exchanges. You may place a new order and request a return for the original item. Refunds will be processed after the returned package is received and inspected.

Refunds
We will notify you upon receiving and inspecting your return. If approved, your refund will be processed automatically via the original payment method. Please allow up to 7 business days for the refund to be issued, depending on your bank or payment provider.

Return Address
3829 Wild Pansy CT, Las Vegas, NV 89147,United States
Please do not send any return to this address without first contacting FIYTA Customer Service and receiving return authorization. FIYTA will confirm the return instructions and authorized return address before you ship your watch.Returns sent without prior authorization may not be accepted or may result in delays in processing your return.