Heart Lock Couples Watch Set

Processing Time:

After order received: 48 hours within working days（During this time, your online order goes through fulfillment, is safely packed, and processed for shipment as quickly as possible.）Customs fees and taxes in different regions shall be borne by FIYTA. If you have any questions, please contact us.

Our warehouse supports delivery to:
North America, South America, Europe, Asia, Australia, New Zealand.

Europe

The countries we can currently deliver to:

A-D
Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark.

E-H
Estonia, Finland, Greece, Hungary.

I-M
Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro.

N-S
Netherlands, Norway, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

T-Z
Ukraine, United Kingdom, Vatican City:

• United Kingdom - Global Shipping: 6 ~ 9 working days, free.
• Bosnia and Herzegovina - Global Shipping: 19 ~ 25 working days, free.
• Montenegro - Global Shipping: 17 ~ 23 working days, free.
• Other Countries - Global Shipping: 8~12 working days, free.
  

North America

United States:

• Free Shipping: 3~6 working days, free.
• Fast Shipping: 2~3 working days, $5.99/kg.
• Global Shipping - Standard: 10~15 working days, free.
• Global Shipping - Fast: 7~10 working days, $6.99/kg.

Canada:

• Global Shipping - Standard: 10~15 working days, free.

México

• Global Shipping - Standard: 10~20 working days, free.

South America

Brazil

• Global Shipping: 15~25 working days, free.

Colombia

• Global Shipping: 12~20 working days, free.

Asia

We currently support delivery to Singapore, Malaysia, Hong Kong, United Arab Emirates, Saudi Arabia, Korea, Japan, Thailand, Indonesia Philippines.
United Arab Emirates, Saudi Arabia, Kuwait, Qatar:

• Global Shipping: 8~12 working days, free.
  
  Singapore:
• Global Shipping - Standard: 4 ~ 7 working days, free.
  
  Malaysia
  
• Global Shipping: 5 ~ 7 working days, free.
  
  Hongkong:
• Global Shipping: 3 ~ 6 working days, free.
  
  Taiwan:
• Global Shipping: 5 ~ 9 working days, free.
  
  Korea, Japan:
• Global Shipping: 6 ~ 8 working days, free.
  
  Thailand
• Global Shipping: 5 ~ 10 working days, free.
  
  Philippines
• Global Shipping: 5 ~ 10 working days, free.
  
  Indonesia
• Global Shipping: 10 ~ 30 working days, free.
  
  Australia
• Global Shipping : 4~9 working days, free.
  
  New Zealand
• Global Shipping : 7~15 working days, free.
  

Last Updated: September 16, 2026

We want you to be satisfied with your FIYTA purchase. This Returns & Exchanges Policy applies to eligible purchases made through the official FIYTA online store.
Nothing in this Policy limits any mandatory consumer rights that cannot be excluded under the laws applicable to your purchase.

1. 30-Day Returns

Eligible products may be returned within 30 calendar days from the date of receipt.
For a standard return, the product must be:

• Unused and unworn.
• Unaltered.
• In its original and resalable condition.
• Free from scratches, stains, makeup, or other signs of use.
• Returned with the original packaging.
• Returned with all accessories, manuals, tags, labels, and other included items.
• Returned with any promotional gifts included with the original order.

2. Non-Quality-Related Returns

You may request a return for reasons such as:

• Change of mind.
• Incorrect product selection.
• Ordering the wrong product.
• The product is not as expected.

Such returns are subject to the conditions of this Policy.
For non-quality-related returns, the customer is responsible for return shipping costs unless otherwise required by applicable law or expressly stated by FIYTA.

3. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible and, where possible, within 48 hours of delivery.
Please provide:

• Order number.
• Watch model.
• Description of the issue.
• Clear photos or videos of the product.
• Photos of the packaging, where relevant.

Our customer service team will review the information and advise you on the appropriate solution.
For confirmed quality-related issues that meet the applicable return conditions, FIYTA will cover the return shipping costs.
Nothing in this section limits any mandatory rights or remedies available under applicable law.

4. Return Conditions

Returned products must meet the applicable return requirements.
Products that have been worn, altered, damaged, scratched, stained, or otherwise used may not qualify for a standard return.
Please do not attach shipping labels, adhesive tape, or other materials directly to the original product box.

5. Customized or Personalized Products

Customized or personalized products are generally not eligible for return under our standard return policy, except where required by applicable law or where the product is defective or otherwise subject to a mandatory remedy.

6. Exchanges

FIYTA currently does not offer direct product exchanges.
If you would like to purchase a different product, you may place a new order and request a return of the original product, provided that the original product meets the applicable return requirements.

7. Return Authorization

Please contact FIYTA Customer Service before returning a product.
Do not send a product to an address that has not been provided or confirmed by FIYTA.
Once your return request has been reviewed and approved, we will provide the applicable return instructions.

8. Return Shipping

For non-quality-related returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
For confirmed quality-related issues, FIYTA will cover the applicable return shipping costs in accordance with this Policy.

9. Inspection

Returned products will be inspected after they are received.
If the returned product does not meet the applicable return conditions, we may be unable to approve the return or may contact you regarding the available options.

10. Refunds

After an eligible returned product has been received and inspected, an approved refund will be issued to the original payment method.
FIYTA will process approved refunds within 7 business days after the return has been approved.
The time required for the refunded amount to appear in your account depends on your bank or payment provider.

11. Original Shipping Charges

Where a refund is required under applicable law, FIYTA will provide the refund required by law.
For voluntary returns that are not required by applicable law, original shipping charges may be non-refundable where permitted.

12. Final Sale Products

Products specifically identified on the product page as Final Sale, No Returns, or No Returns or Exchanges are not eligible for standard returns unless otherwise required by applicable law or the product is defective.

13. Contact Us

For return or refund inquiries, please contact FIYTA Customer Service before sending the product back.
Please include your order number and relevant product information.

Last Updated: September 16, 2026

FIYTA is committed to the quality and reliability of its timepieces.
Watches purchased through the official FIYTA online store are covered by a 5-year warranty, subject to the terms and conditions below.

1. Warranty Period

The FIYTA warranty period is 5 years from the date of purchase for eligible watches purchased through the official FIYTA online store.
Please retain your order confirmation, receipt, or other proof of purchase.

2. What the Warranty Covers

The warranty covers defects in materials or workmanship that arise during the applicable warranty period, subject to the exclusions and conditions described below.
If a warranty issue is confirmed, FIYTA may, at its discretion and subject to applicable law:

• Repair the watch;
• Replace applicable components;
• Provide another appropriate warranty remedy.

The specific remedy will depend on the nature of the issue, availability of parts, and applicable law.

3. Warranty Claim

To request warranty service, please contact FIYTA Customer Service.
Please provide:

• Order number or proof of purchase.
• Watch model or reference number.
• Description of the issue.
• Photos or videos of the watch, where applicable.

Our service team may request additional information to evaluate the warranty claim.

4. Warranty Exclusions

Unless otherwise required by applicable law, the warranty does not cover damage or issues resulting from:

• Normal wear and tear.
• Accidental damage.
• Impacts or physical damage.
• Improper use or handling.
• Failure to follow the user manual or care instructions.
• Unauthorized repairs.
• Unauthorized modifications or alterations.
• Damage caused by chemicals, solvents, cosmetics, or other external substances.
• Damage resulting from use outside the watch’s specified operating conditions.
• Cosmetic deterioration resulting from normal use.

5. Water Resistance

Water resistance is specific to each watch model.
Water resistance may diminish over time due to aging of seals, impacts, or other factors.
Please follow the water-resistance rating and care instructions applicable to your specific watch.
Water-related damage is subject to the applicable warranty terms and the specifications of the individual model.

6. Unauthorized Repairs

We recommend contacting FIYTA or an authorized service provider before arranging any repair.
Unauthorized repairs, modifications, or alterations may affect warranty coverage.

7. Warranty and Returns

The FIYTA 5-year warranty is separate from the 30-day return policy.
The Returns & Exchanges Policy applies to eligible product returns, while this Warranty Policy applies to eligible warranty claims.

8. Statutory Consumer Rights

This Warranty Policy does not exclude or limit any statutory rights, guarantees, warranties, or remedies that cannot legally be excluded or limited under applicable law.

9. Warranty Service Process

To request warranty or after-sales service, please follow the steps below:

Step 1 — Contact FIYTA Customer Service
Please contact FIYTA Customer Service and provide the following information:

• Order number
• Watch model
• Description of the issue
• Photos or videos of the issue, if applicable

Step 2 — Warranty Review
Our Customer Service team will review the information provided and determine whether the issue may be covered under the FIYTA Warranty. Additional information or photos may be requested if necessary.

Step 3 — Return Instructions
If the watch needs to be returned for inspection or service, FIYTA will provide you with specific return instructions and the authorized return address.
Do not send your watch to any address that has not been provided or confirmed by FIYTA.

Step 4 — Inspection and Service
Once the watch is received, it will be inspected by FIYTA or an authorized service center. If the issue is confirmed to be covered under the warranty, FIYTA will arrange the applicable warranty service in accordance with the Warranty Policy.

Step 5 — Service Completion and Return
After the inspection or service is completed, FIYTA will arrange the return of the watch and provide tracking information where available.

For warranty or after-sales service, please contact FIYTA Customer Service at support@fiyta.com.