Absolutely. As the FIYTA Official Store , every timepiece offered on our website is 100% genuine and sourced directly from our brand manufacturing facilities. Each watch undergoes rigorous quality controls and comes with  international warranty, and dedicated client service.

FIYTA offers a diverse range of men’s and women’s timepieces, including automatic mechanical and quartz watches. Combining precision watchmaking, craftsmanship, and distinctive design, our collections span aerospace and space exploration, Eastern aesthetics, contemporary classics, and everyday timepieces. Whether you seek robust technical performance or elegant daily sophistication, FIYTA provides exceptional craftsmanship for every occasion.

Water resistance varies by model. Please refer to the water-resistance rating stated on the individual product page before exposing your watch to water. Water resistance can diminish over time due to aging seals, impacts, or improper handling.

Only watches specifically rated for swimming or diving should be used for these activities. Please check the water-resistance rating and user manual for your specific model. Unless otherwise specified, do not assume that a FIYTA watch is suitable for swimming or diving.

Depending on the model, FIYTA watches may feature materials such as stainless steel, titanium, sapphire crystal, ceramic, leather, or rubber. Please refer to the specifications on each product page for the exact materials used.

The product page provides key dimensions such as case diameter, case thickness, and strap or bracelet specifications. If you are unsure which size is suitable for your wrist, please contact our customer service team for assistance.

Select your preferred watch and available variant, then click Add to Cart and proceed to checkout.Enter your shipping and payment information and complete the order. An order confirmation will be sent to your email after your order has been successfully placed.

Please contact us as soon as possible if you need to modify or cancel your order. Once an order has entered the fulfillment or shipping process, it may no longer be possible to make changes or cancel it. In this case, the order may need to be handled according to our return policy.

Available payment methods are displayed during checkout and may vary depending on your location.

FIYTA uses secure checkout technology to help protect your payment information. Payment details are processed through the applicable payment provider during checkout.

FIYTA ships to a range of destinations internationally. Available shipping destinations and methods may vary by country or region. Please check the available shipping options at checkout or refer to our Shipping Policy for details.

Free shipping is available on eligible orders. The applicable free-shipping threshold and available shipping methods are displayed on the website and at checkout.

Delivery times vary depending on the destination and shipping method selected. Please refer to the estimated delivery time shown at checkout. Delivery estimates generally do not include order processing time.

Orders are generally processed within 48 working hours. Processing may take longer during holidays, promotional periods, or other exceptional circumstances.

Once your order has shipped, tracking information will be provided by email when available. You can also use the Track Your Order function on our website to check your order status.

If the tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible. Please provide your order number and tracking information so that our customer service team can assist you with the delivery issue.

Eligible products may be returned within 30 calendar days of receipt, subject to our return conditions. For a standard return, the watch must be unused, unaltered, and in its original resalable condition, with the original packaging, accessories, manuals, tags, and labels. Please refer to our Returns & Exchanges Policy for complete requirements.

For non-quality-related returns, the customer is responsible for the return shipping costs. For confirmed quality-related issues that meet the applicable return conditions, FIYTA will cover the return shipping costs in accordance with our Returns & Exchanges Policy.

After we receive and inspect your returned product, an approved refund will be issued to the original payment method. Please allow up to 7 business days for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Yes. Watches purchased through the official FIYTA online store are covered by a 5-year warranty, subject to the applicable warranty terms and conditions.Please refer to our Warranty Policy for details regarding warranty coverage and exclusions.

Please contact FIYTA Customer Service before arranging any repair. Provide your order number, watch model, and a description of the issue. For detailed warranty terms, service procedures, and applicable requirements, please refer to our Warranty Policy.

For questions about products, orders, shipping, returns, warranty, or after-sales service, please contact us through our Contact Us page, customer service email, or online customer service inbox available on our website.
When contacting us about an order or service issue, please include your order number, watch model, and a description of your request. Photos or videos may be included when relevant.