Returns & Exchanges Policy

Last Updated: September 16, 2026

We want you to be satisfied with your FIYTA purchase. This Returns & Exchanges Policy applies to eligible purchases made through the official FIYTA online store.
Nothing in this Policy limits any mandatory consumer rights that cannot be excluded under the laws applicable to your purchase.

1. 30-Day Returns

Eligible products may be returned within 30 calendar days from the date of receipt.
For a standard return, the product must be:

• Unused and unworn.
• Unaltered.
• In its original and resalable condition.
• Free from scratches, stains, makeup, or other signs of use.
• Returned with the original packaging.
• Returned with all accessories, manuals, tags, labels, and other included items.
• Returned with any promotional gifts included with the original order.

2. Non-Quality-Related Returns

You may request a return for reasons such as:

• Change of mind.
• Incorrect product selection.
• Ordering the wrong product.
• The product is not as expected.

Such returns are subject to the conditions of this Policy.
For non-quality-related returns, the customer is responsible for return shipping costs unless otherwise required by applicable law or expressly stated by FIYTA.

3. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible and, where possible, within 48 hours of delivery.
Please provide:

• Order number.
• Watch model.
• Description of the issue.
• Clear photos or videos of the product.
• Photos of the packaging, where relevant.

Our customer service team will review the information and advise you on the appropriate solution.
For confirmed quality-related issues that meet the applicable return conditions, FIYTA will cover the return shipping costs.
Nothing in this section limits any mandatory rights or remedies available under applicable law.

4. Return Conditions

Returned products must meet the applicable return requirements.
Products that have been worn, altered, damaged, scratched, stained, or otherwise used may not qualify for a standard return.
Please do not attach shipping labels, adhesive tape, or other materials directly to the original product box.

5. Customized or Personalized Products

Customized or personalized products are generally not eligible for return under our standard return policy, except where required by applicable law or where the product is defective or otherwise subject to a mandatory remedy.

6. Exchanges

FIYTA currently does not offer direct product exchanges.
If you would like to purchase a different product, you may place a new order and request a return of the original product, provided that the original product meets the applicable return requirements.

7. Return Authorization

Please contact FIYTA Customer Service before returning a product.
Do not send a product to an address that has not been provided or confirmed by FIYTA.
Once your return request has been reviewed and approved, we will provide the applicable return instructions.

8. Return Shipping

For non-quality-related returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
For confirmed quality-related issues, FIYTA will cover the applicable return shipping costs in accordance with this Policy.

9. Inspection

Returned products will be inspected after they are received.
If the returned product does not meet the applicable return conditions, we may be unable to approve the return or may contact you regarding the available options.

10. Refunds

After an eligible returned product has been received and inspected, an approved refund will be issued to the original payment method.
FIYTA will process approved refunds within 7 business days after the return has been approved.
The time required for the refunded amount to appear in your account depends on your bank or payment provider.

11. Original Shipping Charges

Where a refund is required under applicable law, FIYTA will provide the refund required by law.
For voluntary returns that are not required by applicable law, original shipping charges may be non-refundable where permitted.

12. Final Sale Products

Products specifically identified on the product page as Final Sale, No Returns, or No Returns or Exchanges are not eligible for standard returns unless otherwise required by applicable law or the product is defective.

13. Contact Us

For return or refund inquiries, please contact FIYTA Customer Service before sending the product back.
Please include your order number and relevant product information.